PROGRAMME MANAGEMENT
Hemsley Fraser focuses on ensuring that your employees have the best learning experiences. But what about the experience of working with us? We pride ourselves on making everything happen with a minimum of fuss and burden to you and your learning teams. Our team’s primary goal is to make your working lives easier and better.
Whenever you call us, we’ll pick up the phone right away. Whenever you email us, you’ll get a response sooner than you expect. Whenever you ask a question, you’ll get a carefully thought-out answer. Whenever you come to us with a challenge, we’ll find a way to resolve it.
Most importantly, you’ll discover that we think of (and take care of) every detail to ensure that your solution launches with quality, on time, and on budget.
OUR INTACT TEAM APPROACH
We believe in the value of long-term strategic and operational relationships with our clients.
The more we get to know you, the more you get to know us, and the more we learn to trust each other, HF’s value to you (and our speed to launching great things together) will increase.
It is our standard operating practice to maintain intact project teams for all strategic accounts, starting from the moment we engage, through the entire account lifecycle.
How we work with clients
Our proven client engagement model ensures appropriate governance & rigour around your project… no matter how big or small
Faculty sourcing, qualification & management
Hemsley Fraser’s thorough faculty management procedures ensure high-quality learning experiences, every time
Global & regional faculty management
We have dedicated faculty management staff in both the UK and the US who are 100% dedicated to sourcing, vetting, contracting onboarding, and upskilling our faculty members.
Over 750 faculty members already in the HF network
There are over 750 people already in the HF network, thoroughly vetted and client-tested: 120+ in North America, 50+ in South America, 400+ in Europe, 100+ in Africa and the Middle East, and 100+ in Asia Pacific.
Faculty qualification guidelines & fit
Before any potential new facilitator can be qualified as a member of the HF faculty, there is a rigorous vetting process. Our goal is to find the right trainer(s) for your programme and your corporate culture.
A faculty that stays & grows with you
For large projects we typically assign a dedicated “faculty lead”, who keeps everyone informed of changes, and can provide feedback/coaching. Over time the faculty learn about your organisation and its people, and become more effective.
Learner management & support options
How much (or how little) you would like us to help with learner support and delegate management is up to you...
You do everything
Your internal team handles all delegate management, including:
- Sending out workshop invitations & follow-ups
- Keeping track of rosters
- Managing workshop waitlists
- Issuing pre- & post-work
- Creating reports
- 1st-level learner support
We do everything
Our customer support team handles all delegate management, including:
- Sending out workshop invitations & follow-ups
- Keeping track of rosters
- Managing workshop waitlists
- Issuing pre- & post-work
- Creating reports
- 1st-level learner support
We share responsibility
Hybrid approach – let’s discuss what your internal team can handle and how we can help lift some of the administrative burden. Also available:
- 24 hour support
- On-site support
- Vendor management
- Learning supply chain management