MEASURING ENGAGEMENT & IMPACT
“The proof is in the pudding,” as they say
How can you know if your new learning solution has engaged as you hoped and is having the desired impact? How will you be able to demonstrate that your time, resources, and money have all been very well spent in service of your organisation’s goals?
It all starts with data, both quantitative and qualitative: we’ll collect it, we’ll analyse it, and then we’ll transform it into a narrative that tells the story of your learning initiative. We’ll continually track and act on data trends to refine and improve your learning solution, improve engagement, thereby ensuring that we provide you with a programme that meets your needs today, tomorrow, and for as long as we work together.
Leveraging data to drive continuous improvement
We work with you to identify and leverage data and insights to drive ongoing improvements to the learning experience and overall engagement. We look at a range of elements including...
DRIVING VALUE THROUGH ROE
Because determining true ROI is incredibly labour-intensive, and it can be difficult to draw a direct line between soft-skills learning and bottom-line profit, we believe it is more valuable to think in terms of Return on Expectations (ROE).
First, we determine your real-world expectations for ROE and we prepare a customised strategy. Then, in partnership with your team, we measure the results of the learning against those expectations.
Finally, using clear and simple metrics that are aligned with the key strategic objectives, we provide your stakeholders with clarity regarding the success of your learning programmes.
HF SYMPHONY
Ensuring programme success with carefully orchestrated measurement, communication, and promotional strategies
Having worked closely with both our clients and professional partners, we have developed a successful model that mitigates some of the most common industry challenges faced by organisations launching learning programmes.
Our Symphony Model can be leveraged by clients to carefully manage long-term programme success. It ensures that all programmes regardless of complexity can be successfully planned, deployed, monitored and steered from the very beginning.
